Terms of service

These terms govern the use of the NovaMenu platform, provided by [Ragione sociale], VAT no. [Partita IVA], to businesses and professionals (hereinafter "the Customer"). The service is reserved for those acting for purposes related to their own business.

1. The service

NovaMenu is an online platform that allows the Customer to publish a digital menu or price list, receive orders and bookings, manage their own customers and send messages. The features available depend on the plan chosen, described on the Pricing page.

2. Free trial and subscription

• The Customer can try the service free of charge for 14 days.
• At the end of the trial, the service continues only if the Customer chooses a paid plan.
• The monthly or yearly subscription renews automatically on expiry, unless cancelled.
• The Customer can cancel at any time from the dashboard: the service stays active until the end of the period already paid for.

3. Prices and payments

Prices are shown excluding VAT. No commission is charged on orders and bookings received through the platform. The costs of WhatsApp messages set by Meta, where applicable, are borne by the Customer and are shown before sending.

4. Customer obligations

• To enter correct information on products, prices and allergens, for which the Customer remains responsible.
• To comply with personal data protection law towards their own customers, including collecting consent for promotional messages.
• To comply with the rules of WhatsApp and of the other connected services.
• To keep their own login credentials, and those of their staff, safe.

5. Data of the venue's customers

For the data of end customers collected through the platform, the Customer is the data controller and [Ragione sociale] acts as data processor, under the agreement provided for by Article 28 of the GDPR, which forms part of these terms. The Customer can export their data at any time.

6. Availability of the service

We do everything we can to provide the service without interruption. There may be interruptions for maintenance, announced in advance where possible, or for reasons beyond our control.

7. Liability

To the extent permitted by law, the liability of [Ragione sociale] is limited to the amount paid by the Customer in the 12 months preceding the event. We are not liable for content entered by the Customer or for third-party services such as WhatsApp or Telegram.

8. Changes

We may update these terms. Material changes are communicated at least 30 days in advance: if the Customer does not accept them, they can cancel at no cost.

9. Governing law and jurisdiction

These terms are governed by Italian law. The court of the place where [Ragione sociale] has its registered office has jurisdiction over any dispute.

Contact

[Ragione sociale], [Indirizzo della sede], Acqui Terme (AL). Email: ciao@novamenu.eu. Certified email (PEC): [PEC].